Frequently Asked Questions

Billing & Insurance

Do you accept insurance?
I offer direct billing for many insurance providers, including Medavie Blue Cross and Telus Health (Canada Life, PSHCP, Manulife, GreenShield, etc.). If direct billing isn’t available for your plan, you’ll receive a receipt to submit for reimbursement.

How much does each session cost?
Individual therapy sessions are $150, and couple sessions are $200. These fees are tax-free.

How are payments processed?
Payments are automatically charged on the day of your session via Stripe, using your credit card, Google Pay, or Apple Pay. A one-time $0.50 fee is applied during initial registration to verify your payment method.

What is your cancellation policy?
If you need to cancel, please notify me at least 48 hours in advance to avoid a cancellation fee. Missing two consecutive appointments without notice may result in discharge from services.

Appointments & Scheduling

How do I book a session?
After completing the intake and consent forms, you’ll receive access to my online booking portal, allowing you to schedule, reschedule, or cancel appointments at your convenience.

Do you offer virtual sessions?
Yes, all sessions are conducted virtually via Zoom, providing flexibility and comfort from your own home.

How often can I schedule sessions?
The frequency of sessions is flexible and based on your needs. Some clients prefer weekly sessions, while others opt for bi-weekly or monthly appointments.

Therapy Process & Expectations

What can I expect in the first session?
The initial session focuses on understanding your concerns, goals, and determining the best therapeutic approach tailored to your needs.

What therapeutic approaches do you use?
I employ evidence-based, client-centered methods, including mindfulness, cognitive-behavioral strategies, and emotional exploration. For misophonia, I offer the unique “Misophonia Matters” approach.

How long does therapy typically last?
The duration varies per individual. Some clients achieve their goals in a few sessions, while others engage in longer-term therapy. We’ll regularly assess progress to ensure your needs are met.

Confidentiality & Privacy

Is my information confidential?
Yes, all sessions are confidential. Information is only disclosed with your consent or if required by law (e.g., risk of harm).

How is my data protected?
Payment information is securely processed through Stripe and not stored on my website. All client records are maintained with strict confidentiality protocols.

Getting Started

Do I need a referral to begin therapy?
No referral is necessary. You can initiate the process by booking a free 30-minute consultation or requesting services directly through the website.

What issues do you specialize in?
I specialize in misophonia, sensory processing issues, OCD, anxiety, depression, trauma, grief, and shopping addiction/hoarding.

How do I prepare for virtual sessions?
Ensure you’re in a quiet, private space with minimal distractions. Please avoid chewing gum or eating during sessions due to sensory considerations.