Email Templates for Implementing Direct Billing for Counselling Services in Canada

man writing on paper

The following are templates for emailing insurance companies about coverage for counselling. The following email addresses are provided by Telus Health (or their own website) for insurance companies. Please note this is not an all-inclusive list as many only provide phone numbers:

healthinq@ab.bluecross.ca, Group-health-claims@equitable.ca, askus@mygrouphealth.ca, askus@mygroupsource.ca, askus@mymanion.com, inquiry@mdm-insurance.com, support@simplybenefits.ca, group.claims@uvinsurance.ca, more_info@manulife.ca, healthsolutions@telus.com, customer.services@ab.bluecross.ca, inquiries@bpa.ca, info@canadalife.com, pshcp@canadalife.com, info@ccwu.ca, info@chamberplan.ca, info@cinup.ca, info@claimsecure.com, info@coughlin.ca, info@cowangroup.ca, datownley@datownley.com, desjardins@desjardins.com, groupinsurance@equitable.ca, info@firstcanadian.ca, info@gms.ca, info@grouphealth.ca, info@groupsource.ca, clientservices@ia.ca, customer.service@johnson.ca, info@johnstongroup.ca, benefits@liuna183.ca, info@liuna506.ca, info@manion.com, public.relations@manulife.com, info@maximumbenefit.ca, info@mdm-insurance.com, info@peoplecorporation.com, inquiries@rwam.com, adjudicare@telus.com, info@unionbenefits.ca, clientservices@uvinsurance.ca

Template 1:

[Your Name]
[Your Address]
[City, Province, Postal Code]
[Email Address]
[Phone Number]
[Date]

[Insurance Company Name]
[Insurance Company Address]
[City, Province, Postal Code]

Dear [Insurance Company Name],

Subject: Proposal for Direct Billing for Counselling Services

I hope this letter finds you well. I am writing to bring to your attention the significant need for direct billing for counselling services in Canada. As a [your occupation/position], I have witnessed firsthand the growing demand for mental health support and the challenges faced by individuals seeking these services.

Mental health is a crucial aspect of overall well-being, and timely access to counselling can be life-changing for many. However, the current reimbursement process often creates financial and administrative barriers for clients. Direct billing would streamline this process, ensuring that clients receive the care they need without the added stress of managing payments and insurance claims.

The benefits of implementing direct billing for counselling services include:

  1. Increased Accessibility: Clients would be more likely to seek counselling services if they do not have to pay out-of-pocket initially and wait for reimbursement. This could lead to earlier intervention and better mental health outcomes.
  2. Reduced Administrative Burden: Both clients and healthcare providers would benefit from reduced paperwork and simplified billing processes. This would allow counsellors to focus more on providing quality care rather than managing administrative tasks.
  3. Enhanced Client Satisfaction: Providing a seamless and hassle-free payment process would significantly improve client satisfaction and trust in their insurance provider. This could also result in higher client retention rates and positive word-of-mouth referrals.
  4. Support for Mental Health Initiatives: By facilitating easier access to counselling services, insurance companies can demonstrate their commitment to supporting mental health initiatives and promoting overall well-being.

I urge [Insurance Company Name] to consider the implementation of direct billing for counselling services. This change would not only benefit clients and healthcare providers but also reinforce your company’s dedication to comprehensive and accessible healthcare coverage.

Thank you for considering this important proposal. I would be pleased to discuss this matter further and provide any additional information you may require. Please feel free to contact me at [your contact information] at your earliest convenience.

Sincerely,

Template 2:

[Your Name]
[Your Title/Position]
[Your Contact Information]

This is the email I personally sent.

Subject: Inquiry About E-Claims with Telus Health for Canadian Counsellors

To Whom This May Concern:

I hope this message finds you well.

I am writing to inquire about the availability of e-claims services through Telus Health for Canadian counsellors. Specifically, I would like to know if your company offers this service for counsellors practicing in provinces where counselling is a regulated profession.

E-claims integration is a valuable tool for many healthcare providers, and its availability can significantly streamline the claims process for both practitioners and clients. I am particularly interested in understanding if there are any specific requirements or steps that need to be taken for counsellors to utilize this service.

Your assistance in providing detailed information regarding this matter would be greatly appreciated. If there are any documents or resources available that outline the process, please feel free to share them with me.

Thank you for your time and assistance. I look forward to your response.

Best regards,

Shaylynn Hayes-Raymond

LCT-C, CCTNB
New Brunswick, Canada.

Leave a Reply

Your email address will not be published. Required fields are marked *

X

Request Therapy Services

Your Name(Required)
Where are you located?(Required)
Please note: Shaylynn is located in New Brunswick, Canada and offers this service via Zoom.
Any questions or concerns?